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TUTOR

My Role
UX Designer
Tools
Figma
Figjam
Usertesting
Slack

What’s the Product

To provide our clients and learners the flexibility to train anywhere and anytime with on-demand Language Regional Expertise and Culture instruction.

Target Audience
Language Instructors

Project Overview

TUTOR represents the initiation of my journey into UX design. Born out of a blank canvas, this e-learning language training platform aimed to revolutionize language acquisition for military personnel stationed overseas. Over time, our platform grew, reaching a user base of 10,000+ learners. This project symbolizes a departure from traditional learning models towards embracing digital methodologies, an uphill task for an industry rooted in 20th-century learning norms.

Understanding the Mission

Our mission was clear: Bring language learning to the fingertips of our learners, providing flexible and on-demand Language Regional Expertise and Culture instruction. Our audience comprised of users unfamiliar with e-learning, skeptical of its effectiveness, and reliant on a stable platform.

Defining the Approach

With user feedback at the core of our design process, we crafted a design strategy revolving around simplicity, ease-of-use, trust, and accessibility. These principles formed the bedrock of our platform and set the stage for its construction.

Building the Platform

Leveraging the Agile methodology (2-week sprints), our development process focused on meeting government requirements and targeting government contracts. The foundation of our platform rested on four key features: Classroom, Scheduling, Session Report, and Live Chat.

The platform was built on WordPress, a decision motivated by familiarity and time efficiency. However, the open-source nature of WordPress, combined with its entanglement with various plugins, each carrying its unique design, posed certain challenges for our team.

Designing the Classroom Experience

The classroom represented the heart of TUTOR. Powered by a customizable WordPress plugin, our virtual classroom aimed to offer a simple and user-friendly learning environment. Several rounds of user feedback and testing guided us in refining the classroom experience, streamlining usability, and making tools easily accessible to our users.

Refining the Session Report

The session report proved to be a complex feature comprising a 27-question form. By sectionizing the form into steps, controlling question visibility, and optimizing input fields and labels, we were able to reduce the form completion time from 25 minutes to a more manageable 15 minutes.

Consistency Through a Design System

The classroom represented the heart of TUTOR. Powered by a customizable WordPress plugin, our virtual classroom aimed to offer a simple and user-friendly learning environment. Several rounds of user feedback and testing guided us in refining the classroom experience, streamlining usability, and making tools easily accessible to our users.

Concept Designs

Various conceptual designs were born during our design journey. One such design was the Student Dashboard, aimed at providing a bird’s eye view of all necessary information. Another important concept was the Student Onboarding flow, created to guide users during their first login.

“>Various conceptual designs were born during our design journey. One such design was the Student Dashboard, aimed at providing a bird’s eye view of all necessary information. Another important concept was the Student Onboarding flow, created to guide users during their first login.

Conclusion

TUTOR signifies the beginning of my journey in UX design. It’s a testament to the power of user-centered design, and the transformative effects it can bring to an industry resistant to change. TUTOR underscores my belief in the importance of listening to users, empathizing with their experiences, and designing solutions that truly meet their needs. With every challenge faced and overcome, I grew not just as a designer but also as a storyteller, translating the voice of our users into a design that spoke to their needs.